Refund policy – SugarAndSweets

Refund policy

5.1 Legally, the buyer is entitled to a 7-day cooling-off period, within which the buyer can inform Sugar And Sweets in writing that he intends to opt out of the purchase. The buyer will bear the transport costs for the return, and the purchase amount will be refunded. In practice, Sugar And Sweets will only be able to apply this scheme to non-food items (21% VAT), because the law says that this scheme does not apply to food, and this from a hygienic point of view. This includes all items offered at 6% VAT (anything that consists of food or contains foods)

5.2 The buyer must check the goods delivered upon receipt. If it is found that the goods are damaged or incomplete, the buyer must immediately report it in writing to Sugar And Sweets, and the goods will be replaced or refunded if the complaint is justified.

 

5.3 In the case of disputes that are not resolved in the normal way, the consumer can complain to the 'Online Dispute Resolution' or the 'ODR platform' for short. This can be done by filling out the form on the European ODR platform on https://ec.europa.eu/consumers/odr/

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